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12/8/2024

Return Policy

At NovaGyan, operated by Suprydo Clothing Pvt. Ltd., we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, please review our return policy to understand your rights and options.

 

  1. Eligibility for Returns

 

1.1 You may request a return within 4 days of delivered date

1.2 To be eligible for a return, the product must:

  • Be unused, undamaged, and in the same condition as received.
  • Be in its original packaging with all included accessories and documentation.

1.3 Certain items are non-returnable, including:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Digital or downloadable items.

 

  1. Return Process

 

2.1 To initiate a return, please contact us at any social media channel operated by us or email us at info@novagyan.com with the following information:

  • Order number.
  • Proof of purchase (e.g., receipt, order confirmation).
  • Description and, if applicable, photos of the issue (for defective or damaged items).

2.2 Once your return request is approved, we will provide instructions on how to ship the item back to us.

 

  1. Return Shipping

 

3.1 Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

3.2 We recommend using a trackable shipping service to ensure safe and timely delivery.

 

  1. Refunds

 

4.1 Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4.2 If approved, refunds will be processed to your original payment method within 7-10 business days 

4.3 Refunds may not include shipping charges incurred during the original purchase unless the return is due to our error ( defective or incorrect items).

 

  1. Exchanges

 

5.1 We only replace items if they are defective, damaged, or sent in error.

5.2 If you wish to exchange an item, please contact us at our social media channel or email us at info@novagyan.com of receiving the item.

 

  1. Non-Returnable Conditions

 

6.1 Returns will not be accepted if the product:

  • Shows signs of wear, damage, or use.
  • Is returned beyond the eligible timeframe.
  • Is missing original packaging or accessories.

 

  1. Contact Information

 

For any questions or concerns about our Return Policy, please contact us at:

Email: info@novagyan.com

Address: Lalitpur,Bagmati Nepal  

 

  1. Changes to the Return Policy

 

NovaGyan reserves the right to update or modify this Return Policy at any time. Changes will be communicated via our website and will take effect immediately upon posting.

 

This return policy aims to ensure customer satisfaction while maintaining operational fairness. Customize the timeframes, costs, and conditions to suit your business needs.

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lalitpur ,Nepal

Need Help?

+977 9867675469

info@novagyan.com

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